Training Manager

Training Manager – Azizi Developments

Azizi Developments is a leading Dubai-based developer committed to crafting beautiful homes across the UAE.

Our portfolio spans across Dubai’s prime residential and commercial destinations, showcasing our commitment to transparency, customer centricity, quality, integrity, and adding value through a construction‑driven approach. Key launches include Burj Azizi (the second tallest tower in the world), Monaco Mansions, and Azizi Venice—Dubai’s new luxurious Venetian‑inspired waterfront community.

As a Training Manager you will conduct training for sales support functions across the organization, providing industry‑standard training and ensuring all employees fully understand work processes and possess the skills required to perform their jobs smoothly.

• Design and develop engaging, comprehensive training materials for teams such as CRM, collections, telesales, customer service, and documentation.
• Deliver both in‑person and virtual training sessions to new hires and existing staff to enhance their skills and product knowledge.
• Collaborate with department managers and team leads to identify specific training needs based on performance metrics and business goals, and conduct regular training needs assessments.
• Monitor and assess employee adherence to best practices, training materials, and company protocols, providing feedback and recommendations for improvement.
• Create customized training programs for different departments based on their unique needs and objectives.
• Design and implement methods to evaluate the effectiveness of training sessions, including feedback surveys, performance reviews, and assessments.
• Maintain detailed records of training sessions, employee progress, and feedback for management, and provide reports on training outcomes and future focus areas.
• Develop e‑learning modules or simulations to enhance remote training options and broaden reach.
• Create tools or resources such as guides, FAQs, and process cheat sheets to increase effectiveness.

• Minimum of 2 years of experience in a training role.
• Previous experience in telesales or collections is preferred.
• Experience in the real estate industry is a plus.
• Familiarity with Learning Management Systems (LMS) and online learning environments is required.

Seniority level:
Mid‑Senior;

Employment type:

Full‑time;
Job function:
Training and Human Resources;
Industries:
Construction and Banking.

Referrals can double your chances of being interviewed at Azizi Developments.