Account Director, Transformation & Change Management

Account Director, Transformation & Change Management

We are seeking an Account Director, Transformation & Change Management to develop and implement human-centered transformation solutions for our clients. This role bridges the gap between strategy execution and the people side of change by leveraging expertise in organizational communication, culture, leadership, and strategy consulting.

This role offers the opportunity to shape and lead transformational initiatives, partner with senior leaders, and contribute to the growth of our firm’s reputation as a leader in strategy execution and change management.

• Develop and lead client solutions and deliverables that meet highly complex project and client needs and result in successful and measurable client strategy execution, under the direction of the Account Lead.
• Manage work streams and discrete activities in projects of moderate complexity, size, and scale.
• Align client solutions and deliverables across multiple work streams.
• Ensure all work product outputs and deliverables adhere to Gagen Mac Donald quality standards.

With our clients:

• Lead client solutions and deliverables for complex transformation initiatives.
• Manage and align work streams to ensure measurable outcomes.

With our account teams:

• Support and lead project planning, strategic project management, and risk management.
• Support account management activities including onboarding, budgeting, forecasting, and invoice management.
• Anticipate client issues and elevate them to the Client Manager.

With the firm:

• Participate in business expansion and identify new opportunities within existing accounts.
• Cultivate and maintain professional relationships with clients, prospects, and industry peers.
• Drive thought leadership by leading case study content and development.

• Intellectual Horsepower – Thinks through issues carefully and critically.
• Dealing with Ambiguity – Maintains progress in dynamic situations.
• Strategic/Conceptual Agility – Learns quickly and clarifies complex initiatives.
• Driving for Growth – Builds knowledge and seeks opportunities outside comfort zone.
• Interpersonal Chemistry – Instills confidence and collaborates effectively.
• Relationship Building – Builds inclusive and accountable relationships with clients and colleagues.

• 6+ years of corporate, agency or consulting experience in strategy consulting, human capital, transformation, or strategic communications roles focused on internal communication, employee engagement, change management, culture change, and/or leadership development. Experience with Fortune 500 corporations preferred.
• Bachelor’s degree in business, communications, public relations, journalism, psychology or related field, or equivalent combination of education, experience, and training. Advanced degree a plus.
• Demonstrated experience developing and executing transformation and change management plans, including stakeholder engagement, communication strategies, and training.
• Experience working independently and collaboratively while partnering across organizational functions.
• Experience navigating large, complex organizations.
• Strong writing skills, especially ability to articulate complex topics simply and engagingly.
• ACMP, Prosci, or equivalent change management certification highly valued.

Through our recruitment, hiring and retention efforts, APCO is committed to building teams with diverse perspectives. We aim to create a positive work experience where everyone feels they belong.

APCO is a global advisory and advocacy firm helping leading corporations, foundations and governments navigate a complex world and create lasting impact. Founded in 1984, our firm has grown to over 1,200 employees across 80 markets worldwide. Headquartered in Washington, D.C., we provide services in financial, competitive, political and societal issues.