Head of Supply Chain Management

At New Country Healthcare (NCH), our journey started with a powerful vision of fostering a healthier community, guided by the vision of our Chairman, Dr Ghazi Al Koudsi. Through unwavering dedication, we have not only fulfilled our commitment to the community but also emerged as a prominent leader in the healthcare sector. Over the last 32 years, New Country Healthcare has established itself as the leading healthcare distributor in the UAE, with an extensive portfolio featuring over 1500 top-quality products from over 50 international brands manufactured across the United States, Canada, Europe, Asia, and the Middle East.

At NCH, we have a holistic approach to health, and today, we import and distribute trusted international brands in pharmaceuticals, nutraceuticals, health and functional foods, sports nutrition, cosmeceuticals, and personal products, solidifying our position in the local and GCC markets. As we continue to grow, we remain committed to our core values, providing innovative and high-quality healthcare products while upholding our legacy of excellence.

At New Country Healthcare (NCH), our people‑centric culture thrives on collaboration, continuous growth, and innovation. We believe in the power of continuous education, empowering our teams to reach their full potential and contribute fresh ideas. With a strong focus on Learning and Development, we nurture a culture of learning through engaging seminars and ongoing training programs. United by a shared mission and values, our diverse team prioritises sustainability, customer well‑being, promotes healthy lifestyles, and fosters community education.

At NCH, you'll find a supportive environment where collaboration and teamwork are at the heart of everything we do, working together to make a positive impact on the health and well‑being of our community.

The Head of Supply Chain Management leads the end-to-end supply chain function to ensure uninterrupted product availability, fast and accurate order fulfilment, and strong commercial performance across the UAE and GCC markets. The role oversees demand planning, procurement, warehousing, logistics, and regulatory compliance, ensuring every stage of the supply chain supports business growth and customer satisfaction.

The position drives improvements in forecasting accuracy, inventory health, landed cost efficiency, and delivery performance while maintaining strict adherence to quality, safety, and pharmaceutical regulatory standards. Working closely with Sales, Marketing, Regulatory Affairs, and Finance, the role translates commercial plans into supply readiness and enables the business to compete effectively across pharmacy retail, eCommerce, modern trade, wholesale, and institutional channels. It requires a balance of strategic planning and hands‑on execution, strong analytical capability, and the ability to build a resilient, agile, and customer‑focused supply chain.

1.1 Develop and implement an integrated supply chain strategy that aligns with commercial growth plans and customer service expectations.

1.2 Lead demand and supply planning, improving forecast accuracy across all channels including retail, wholesale, modern trade, and eCommerce.

1.3 Build annual supply plans aligned with promotional calendars, category priorities, new product launches, and seasonal fluctuations.

1.4 Conduct capacity planning for warehousing, transportation, and inbound shipments to ensure operational readiness.

2.1 Manage end-to-end procurement processes, including forecasting, purchase orders, shipment tracking, and supplier coordination.

2.2 Strengthen supplier relationships to enhance service levels, improve lead times, and optimise cost.

2.3 Negotiate freight, logistics, and supply terms while ensuring compliance with UAE and GCC import regulations and documentation standards.

2.4 Oversee regulatory compliance including import permits, customs clearance, and product specific requirements for pharmaceuticals and nutraceuticals.