Non-Motor Claims Executive; Fast Claims- Fresh Graduates * Emiratis family book

Who we are

GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 13 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US $ 3.83 billion and $69 million net profit for the year 2023.

The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.

GIG Gulf is an ‘A’ rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar.

GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.

GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region’s digital insurer of reference, committed to running our operations in a responsible, sustainable way.

• To ensure an efficient non-Motor claims processing, resolving critical Broker and customer queries within the shortest time frames.
• To ensure smooth and efficient working and call standards and productivity levels to non-Motor claims processing.
• To provide regular feedbacks and reports on non-Motor claims to the management.

• Processing from registration to payment non-Motor claims such as Home, Travel, Workmen Compensation, Marine Relocation, Personal Accident.
• Assessing Non-Motor claims and making final claim decision.
• Ensure efficient non-Motor claim process.
• Maintain high quality on productivity level on the telephone and e-mail communications with Broker, customers, and providers.
• Ensure all claims are completed and/or resolved within the established timelines.
• Ensure all payments to customers and providers are done accurately and in a timely manner.
• Provide feedback to the management on problematic claims, their resolution, and being able to identify trends and report them.
• Doing regular follow-ups to obtain outstanding claim documentation, requiring additional documentation for claim assessment purposes wherever needed.
• Arranging for and approving claim payments.
• Interacting with all service providers needed to assess the claim (i.e., repairers, Loss Adjusters).
• Dealing with client queries either telephonically or via e-mail correspondence.
• Dealing with complaints and disputes.
• Providing input for claim related template improvements.
• Other administration related functions.

• Processing from registration to payment non-Motor claims such as Home, Travel, Workmen Compensation, Marine Relocation, Personal Accident.
• Assessing Non-Motor claims and making final claim decision.
• Ensure efficient non-Motor claim process.

• Degree holder with minimum of 3 years with relevant experience in non-Motor insurance claims
• Strong focus on service delivery
• Good English written, reporting, and verbal communication skills.
• Intermediary MS Office, especially Excel, Word, and Microsoft Outlook skills
• Good time management
• Good interpersonal, team orientation, people management skills
• Excellent planning and organizing
• Works well in a team and independently.
• Good Analytical skills
• Learning and researching
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Ability to work well under pressure.
• Commitment to meet daily targets and SLA’s.
• Self-motivated