Partnership Manager - Insurance Ecosystem | Financial Services| Orient Insurance PJSC

Partnership Manager – Insurance Ecosystem – Dubai | Orient Insurance PJSC

Join to apply for the Partnership Manager – Insurance Ecosystem – Dubai | Orient Insurance PJSC role at Al-Futtaim Automotive

Established in the 1930s as a trading business, Al-Futtaim Group is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions – automotive, financial services, real estate, retail and healthcare – the group employs more than 35,000 employees across over 20 countries in the Middle East, Asia and Africa.

Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Its entrepreneurship and customer focus enable continuous growth and expansion, responding to the changing needs of customers.

We are looking for a dynamic, relationship‑driven Partnership Manager to lead the development of a strong ecosystem of value‑added partners that enhance the customer journey across our insurance products – Motor, Home, Medical, Travel and other retail lines. The role will identify, onboard and manage strategic partners, create differentiated customer experiences, improve retention and drive new revenue through ecosystem integration.

• Identify, evaluate and onboard strategic partners across relevant sectors such as auto services, home services, travel platforms, healthcare, wellness, fintech and lifestyle services.
• Develop partnership proposals, commercial terms and value propositions aligned with Orient Insurance’s product strategy.
• Negotiate contracts and partnership agreements ensuring commercial viability and regulatory compliance.

• Work with product teams to design partnership-based add‑ons that enhance Motor, Home, Travel and Medical insurance propositions.
• Coordinate with internal stakeholders (product, claims, IT, marketing, legal) for seamless partner integration.

• Serve as the primary point of contact for partners and manage day‑to‑day relationship activities.
• Monitor partner performance, KPIs, service levels and customer satisfaction metrics.
• Conduct periodic business reviews and ensure continued value delivery for both parties.

• Research and map potential ecosystem partners within the UAE and GCC region.
• Stay updated on emerging technologies, platforms and consumer trends relevant to insurance value‑added services.
• Identify innovative ecosystem opportunities to differentiate Orient Insurance.

• Collaborate with Marketing to co‑develop joint campaigns, customer offers and cross‑promotions.
• Work with Operations and Claims teams to optimize partner‑related processes.
• Provide regular updates to senior management on pipeline, performance and strategic opportunities.
• Required skills:
  
  strategic thinking, ecosystem mindset, strong communication and influencing, commercial negotiation, relationship management and networking, analytical mindset, project coordination and execution, customer‑centric approach.

• Bachelor’s degree in Business, Marketing, Finance or related field (Master’s degree preferred).
• 5–8 years of experience in partnerships, BD, ecosystem development or vendor management – preferably in insurance, banking, fintech, telecom or consumer services.
• Strong negotiation, contract management and commercial acumen.
• Experience working with service providers, aggregators, digital platforms or B2B partnerships.
• Strong stakeholder management and relationship‑building skills.
• Ability to manage multiple partners and projects simultaneously.
• Understanding of UAE insurance market is a strong advantage.
• Excellent communication and presentation skills.

Orient Insurance Company commenced operations in 1982 as part of the Al‑Futtaim Group and has since shown steady growth. The company is among the leaders in the UAE insurance market. With a paid‑up capital of AED 500 million, the highest in the UAE insurance industry, and a head office in Dubai, Orient Insurance serves clients through an extensive branch network across the UAE, Oman, Saudi Arabia and Bahrain.