Insurance Supervisor

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The Insurance Supervisor is responsible for overseeing the daily operations of the insurance team, ensuring the effective management of insurance processes, and providing leadership and guidance to a team of insurance professionals. This role involves supervising insurance claims, policy administration, and customer service, while ensuring compliance with company policies, industry standards, and legal regulations.

• Supervise and manage a team of insurance professionals at any site in UAE.
• Provide guidance and training to ensure team members are well‑versed in insurance processes, policies and regulations.
• Conduct performance evaluations and manage staff development by providing feedback, setting goals and identifying growth opportunities.
• Handle day‑to‑day team operations: assign tasks, monitor performance and ensure productivity and quality standards are met.
• Oversee the processing and adjudication of insurance claims, ensuring timely, efficient and compliant handling.
• Review files and policies to ensure coverage meets patients’ needs and company standards.
• Manage the approval process, submission and resubmission of claims.
• Ensure accurate documentation and record‑keeping for all insurance transactions.
• Act as a point of escalation for customer issues or complaints related to insurance claims or policies.
• Ensure excellent customer service is provided by the team, supporting client satisfaction and retention.
• Assist in responding to client inquiries, explaining policy terms and resolving coverage‑related issues.
• Ensure compliance with regulatory standards, internal policies and industry best practices.
• Monitor and ensure compliance with legal requirements, maintaining accuracy of policy documentation and file submissions.
• Work with the risk management team to identify and mitigate potential risks and liabilities.
• Maintain accurate records and generate regular reports for upper management regarding claims performance, team productivity and customer satisfaction.
• Identify opportunities for process improvements within the insurance department and implement new tools, technologies or systems to streamline operations and improve the customer experience.

• Bachelor’s degree in business administration, insurance, finance or a related field (preferred).
• 3‑5 years of experience in the insurance industry, with at least 1‑2 years in a supervisory role.
• Strong knowledge of insurance policies, claims processing and regulations.
• Excellent leadership, communication and interpersonal skills.
• Ability to analyze and solve problems quickly and effectively.
• Proficient in Microsoft Office Suite and insurance management software.
• Detail‑oriented with strong organizational skills.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Coding exposure/knowledge.

Mid‑Senior level

Full‑time

Sales and Business Development

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