Product & Deployment Lead, EMEA

** Date Posted:
**** Country:
** United Arab Emirates
*
* Location:

** Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates
** Role Overview
** We are seeking for a Product & Deployment Lead, EMEA in charge of a team deploying the Global SMS application across multiple countries.

This role ensures that:
* Deployment activities are delivered on time, within scope, and in compliance with local regulations and organizational standards.
* The deployment framework is always enhanced and scalable for future deployments.

The position requires:
* Close collaboration within the team and with cross-functional teams, including development, infrastructure, security, and business stakeholders.
* Analytical skills to identify opportunities (automation, simplifications, continuous improvements, ...)###
*
* Key Responsibilities:

*
* * Lead a SMS deployment team
* Execute initial discovery of SMS solution in “MT0” session, identify enhancements and support adequate functional specification requirements definition.
* Prioritize enhancements as pre or post Go Live
* Ensure Pre-Go Live enhancements are within the allocated budget and timeline
* Lead Data Migration, performance testing, integration testing, business continuity testing, ...
* Lead UAT (including Data and integration signoff, performance testing if applicable, business continuity testing if applicable, ...)
* Support change management (Lead country Expert/key user training, support/monitor champions training execution)
* Successful deployment within time and budget
* Handover support post go live to sustain team
* Monitor post Go Live adoption and defects
* Monitor team resource allocation with support of project planner to avoid under and over utilization
* Monitor and reconcile weekly progress with the project plan
* Communicate to stakeholders on progress and budget
* Have a deployment MFA and increase score to be above 5.5 (out of
7)
** Deployment Strategy & Framework
*** Contribute to designing the deployment strategy.
* Enhance and improve the existing deployment template in order to:
* Reduce deployment timeline and cost.
* Support standard modular approach.
* Optimize the overall process (Country discovery “MT0”, enhancements definition and prioritization, UAT, signoff, ...)
** UAT/Test Planning & Strategy
*** Continuously enhance the Azure Dev Ops (ADO) structure to efficiently collect, manage, and act on UAT feedback.
* Review and refine existing test plans and scripts, ensuring they reflect current system requirements and user expectations.
* Maintain and evolve testing assets based on:
* Functional Specification Documents (FSDs)
* System updates and enhancements
* Real-time user feedback during UAT cycles
* Develop testing strategies that align with product goals, emphasizing traceability, coverage, and risk mitigation.
* Collaborate to define and improve the ADO framework for test management and traceability.
* Include data migration, interface, perf testing, DRP/Business continuity, etc
** Test Execution & Validation
*** Lead and execute functional, performance, and user acceptance tests (UAT) to validate system behavior under diverse conditions.
* Monitor and report on test progress, ensuring transparency and timely escalation of issues.
* Drive defect resolution by coordinating with development and QA teams, ensuring root cause analysis and timely fixes.
** Collaboration & Stakeholder Management
*** Partner with country stakeholders
* Support change management
* Partner with CTO teams (build, interface, data load) and PMO to ensure alignment across deployment and testing activities.
* Engage with product design engineers, robust design leaders, and business analysts to ensure test coverage reflects business needs.
* Facilitate cross-functional workshops and syncs to align on priorities, timelines, and quality expectations.
** Automation & Continuous Improvement
*** Propose and contribute to the development of automated regression test suites to enhance testing efficiency and reduce manual effort.
* Participate in root cause analysis (RCA) for defects and document lessons learned to improve future testing cycles.
* Advocate for continuous improvement in…