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Job Description & How to Apply Below
We are looking for an experienced IT Support Engineer L2/L3 to provide technical support and maintain IT systems and infrastructure. The ideal candidate should have strong hands-on experience in end-user support, system administration, and basic networking.
Key
Duties and Responsibilities:
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- Resolving issues escalated from L1 & 2
- Managing Workspace ONE and WS1 Access
- OS & software patching via MDM
- Advanced Google Workspace administration and complex identity/access cases
- Zero-touch deployments and custom scripting
- Deep troubleshooting across macOS and Windows
- Creating clear SOPs and technical guides for the service desk
- Monitoring device health, security posture, and encryption gaps
- Supporting Zoom Rooms and conference technology
- Leading small IT projects (rollouts, refreshes, improvements)
- Identifying recurring issues and implementing long-term solutions
- Practical experience with core IT infrastructure, networking, and enterprise identity systems (IdP, SSO, access control)
Required Qualifications & Skills Mandatory:
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- Strong knowledge of Mac OS
- Experience with Workspace One
- Hands-on experience in JIRA Mid to High Level
- Good knowledge of Microsoft O365
- Basic networking knowledge
- Good troubleshooting and problem-solving skills
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