Manager |Licensing Systems Quality Control | Emirati

Manage the governance
, quality assurance
, and operational integrity of all licensing systems
, services, and technical projects across the Licensing Institution. Ensure that authorizations
, integrations
, system updates comply with approved policies,
information-security requirements
, and Authority standards. Strengthen system readiness through rigorous testing
, issue analysis
, partner enablement
, and continuous improvement to support secure
, reliable
, and high-quality licensing services

• Strengthen quality control and system-validation processes by refining UAT methodologies
  , documentation practices
  , and compliance tracking mechanisms
• Recommend improvements to authorization processes
  , integration mechanisms and other workflows, and project-testing practices based on issue analysis and system-performance trends
• Identify opportunities to optimize partner integration processes
  , security compliance
  , and technical procedures to improve overall service quality and operational efficiency
• Review and analyze system-failure reports and technical issues submitted by support teams, assess solution effectiveness
  , and coordinate with relevant units to address root causes
• Supervise technical licensing projects to ensure compliance with the Authority’s quality control framework and verify system and service integrity prior to launch on all digital channels
• Manage User Acceptance Testing (UAT) by coordinating with stakeholders, defining scope, preparing test case scenarios
  , and ensuring acceptance across all concerned entities
• Supervise the provision of required test data to Licensing Institution partners for integration checks
  , ensuring full alignment with approved policies
• Conduct periodic reviews of licensing-system operators and service providers to ensure adherence to integration requirements
  , information-security standards
  , and reporting obligations to the Security and Control Department
• Establish strategic approaches for granting and reviewing system authorizations for employees and service providers in alignment with approved access-management policies
• Develop and lead implementation of governance frameworks
  , controls
  , and standards to ensure licensing systems,
  digital services
  , and technical projects meet Authority policies,
  quality requirements
  , and information security expectations
• Ensure strategic readiness by leading definition of testing approaches
  , validation criteria
  , and compliance requirements across all licensing systems and related projects

• Bachelor’s/Master’s degree in Information Systems
  , Engineering or Business Administration
  , 11+ years of experience
• Certifications such as ITIL
  , ISO 270001 Lead Implementor or Internal Auditor

• Systems Integration Management |
  Quality Management and Enhancement |
  KPI and Statistical Analysis
• Systems Enablement & Application Management |
  Policy Implementation & Compliance Management
• Technical Systems Oversight |
  Access & Identity Management
• Cybersecurity & Data Privacy Management |
  IT Service and Engineering Fundamentals