Technical Support Officer
Job in
Dubai, Dubai, UAE/Dubai
Listing for:
Dubai Public Prosecution
Full Time
position
Listed on 2026-03-02
Job specializations:
-
IT/Tech
IT Consultant, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 120000 AED Yearly
AED
60000.00
120000.00
YEAR
Job Description & How to Apply Below
Responsibilities
Addressing technical issues encountered by users of the remote investigation and litigation program immediately.Checking the system's operation and safety at the remote investigation and litigation center and performing regular system maintenance.Assisting the incident management team at Level One and Two with tasks that require being near system users.Identifying and determining user feedback regarding the remote investigation and litigation program.Guiding users in case of any unclear aspects in using the remote investigation and litigation program.Escalating unresolved issues to the next level of specialized support staff at the remote investigation and litigation center.Conducting regular checks to maintain the system's operational status and reporting technical issues.Documenting and analyzing customer feedback and expectations regarding continuous improvement.Identifying technical issues and user feedback and addressing them according to priority.Qualifications
- Bachelor's degree in Computer Science
- Familiarity with systems and network management
- Proficiency in softwares:
Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe Acrobat - Gender: Male and Female
- Complete National Service (Male Candidates)
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