Technical Support Officer

Dubai Careers - A Smart Dubai Initiative | Posted Feb 27, 2026 | Full-time | Dubai | Negotiable | Entry (0-2 yrs)

• Addressing technical issues encountered by users of the remote investigation and litigation program immediately.
• Checking the system's operation and safety at the remote investigation and litigation center and performing regular system maintenance.
• Assisting the incident management team at Level One and Two with tasks that require being near system users.
• Identifying and determining user feedback regarding the remote investigation and litigation program.
• Guiding users in case of any unclear aspects in using the remote investigation and litigation program.
• Escalating unresolved issues to the next level of specialized support staff at the remote investigation and litigation center.
• Conducting regular checks to maintain the system's operational status and reporting technical issues.
• Documenting and analyzing customer feedback and expectations regarding continuous improvement.
• Identifying technical issues and user feedback and addressing them according to priority.

• Bachelor's degree in Computer Science.
• Familiarity with systems and network management.
• Proficiency in software:
  Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe Acrobat.
• Gender: Male and Female.
• Complete National Service (Male Candidates).

• Location:
  
  Dubai.
• Job Category:
  Legal and Judicial Support and Investigation.
• Advertiser:
  Dubai Public Prosecution.
• Educational Level: Bachelor.
• Required Nationality: UAE Only.
• Monthly Salary:
  Unspecified.
• Schedule:
  
  Full time.
• Posted: 26/02/2026.
• Unposting Date: 29/03/2026.