IT​/AV Officer at InterContinental Residences Business Bay

IT/AV Officer at Inter Continental Residences Dubai Business Bay

Inter Continental Residences Dubai Business Bay is seeking a proactive and technically skilled IT/AV Officer to support the smooth operation of all information technology and audio-visual systems across the property. This role is essential in maintaining seamless connectivity, system security, and high-quality AV experiences for guests and colleagues, in line with Inter Continental brand standards and Forbes luxury service expectations.

Located in the heart of Dubai’s Business Bay, the property features 176 luxury serviced residences. As an IT/AV Officer
, you will play a key role in ensuring uninterrupted operations, secure infrastructure, and exceptional digital experiences across the property.

Your Day-to-Day

Every day is different, but you’ll mostly be:

Provide first and second-level technical support for hardware, software, and network issues

Maintain and monitor hotel IT infrastructure including servers, switches, firewalls, workstations, and printers

Support core hotel systems including PMS, POS, IPTV, HSIA (Wi-Fi), telephony, and back-office applications

Ensure scheduled backups are completed and verified

Assist in system installations, upgrades, and patches as directed by the Cluster Director of IT

Set up, test, and operate AV equipment for meetings, events, and internal functions

Troubleshoot projectors, LED screens, sound systems, microphones, and video conferencing platforms

Coordinate with Events and F&B teams to ensure seamless AV support

Maintain proper storage, preventive maintenance, and inventory of AV equipment

Monitor network performance and escalate issues where required

Support implementation of cybersecurity measures and brand IT security standards

Assist in managing user accounts, access controls, and system permissions

Ensure compliance with data protection policies and corporate IT guidelines

Perform preventive maintenance of IT and AV equipment

Maintain updated IT asset registers and documentation

Report recurring technical issues and recommend operational improvements

Coordinate with external vendors under the guidance of the Cluster Director of IT

Provide prompt, professional IT support to all departments

Deliver basic IT orientation or guidance to colleagues when needed

Participate in departmental meetings and IT briefings

Maintain professional grooming and conduct aligned with luxury brand standards

Diploma or Degree in Information Technology, Computer Science, or related field

Minimum 2–3 years of IT support experience in hospitality or corporate environments

Experience supporting cluster or multi-property environments is an advantage

Exposure to luxury hospitality operations preferred

Strong understanding of networking fundamentals (TCP/IP, VLANs, Wi-Fi systems)

Experience with Windows Server environments and end-user device management

Knowledge of hotel systems (PMS, POS, IPTV, HSIA) preferred

Hands-on experience with AV systems and conferencing technology

Understanding of cybersecurity and IT compliance standards

Bachelor’s degree or diploma in IT or related field

Certifications such as CompTIA A+, Network+, Microsoft, or Cisco preferred

AV certifications are an advantage

Strong troubleshooting and analytical skills

Detail-oriented with high system accuracy

Service-driven mindset with strong communication skills

Ability to work under pressure in a fast-paced luxury environment

Flexible to work shifts, weekends, and public holidays

Reliable, proactive, and disciplined

What You Can Expect from Us

We give our people everything they need to succeed — from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world-class training programs.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their…