Job Purpose
At Emirates, we believe in connecting the world, to and through, our global hub in Dubai and in constantly innovating to ensure our customers ‘Fly Better’. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry.
Embark on a journey with the world’s largest international airline and become a vital part of our cutting-edge information and technology team as IT Delivery Manager.
As an IT Delivery Manager, you will plan and drive the end-to-end delivery of technology solutions, through effective planning, team management and stakeholder engagement, ensuring a timely, cost-effective, and exceptional value to end users and customers. Lead multiple high-visibility initiatives within a fast-paced, multi-business unit environment, applying hybrid (for package acquisition) or waterfall methodologies to ensure successful outcomes.
In This Role You Will- Manage key activities such as project planning, stakeholder engagement and delivery framework setup. Play a consultative role to help put in place the appropriate people, processes, and tools supporting the delivery framework and coaching members of the team as needed to optimize the delivery of the assigned project.
- Apply a hybrid project management approach that blends traditional methodologies with agile practices, tailored to the size and complexity of each initiative. Adopt PMI-ACP principles to strike the right balance between agility and predictability. Track progress using tools like JIRA, MS Project, or Planview, and deliver clear, timely updates to IT leadership and stakeholders.
- Lead the Integrated Programme Planning (Lean Start Up), working with portfolio teams and supporting the Technical Product team. Drive and facilitate decomposition of Roadmaps into Integrated Program/Project backlog/plans (Features), ready for hand off to the respective team level backlogs.
- Drive quality and ensure that acceptance criteria is met and a sustainable pace adhering to the agreed quality management plan with the team. Maintain a project management tool (e.g. Scrum Desk, JIRA, Planview etc.).
- Support the Technical Product team in managing business expectations and transparency across product backlogs and schedules for all initiatives. Manage project changes, risks, issues, scope creep, and evolving requirements through formal change control processes. Supports IT service management team on service performance and continuous improvements. Promote delivery governance through structured ceremonies and performance metrics tracking (e.g., budget, forecast, defect rates) to ensure stakeholder visibility.
- Assist with cost estimation and sizing exercises for both near term and future initiatives and work with the product team to prepare total cost of ownership. Ensure accurate forecasting and maintain budget adherence throughout the fiscal year. Contribute to procurement activities by supporting RFx phases and aligning schedules with the product lifecycle.
- Promote a culture of trust and psychological safety. Practice servant leadership by removing roadblocks, resolving conflicts, and enabling team decision-making. Drive team growth and backlog throughput through accountability and cross-functional collaboration.
- Degree or Honours (12+3 or equivalent) in Computer Science or equivalent
- 8+ years of proven leadership and project delivery experience in a matrix organisation, within global teams in a large organisation.
- Proven ability to lead end-to-end delivery of large, complex technology transformation programmes, including workplace tools, unified communications, telephony, contact centre technologies, and infrastructure modernisation.
- Strong programme and project governance capability, including planning, dependency management, risk control, milestone tracking, and benefits realisation within large-scale change environments.
- Solid understanding of enterprise architecture and large-scale systems, with experience supporting cloud-based voice transformation,…
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