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ICT Support Specialist

Job in Dubai, Dubai, UAE/Dubai
Listing for: Mediclinic Middle East
Full Time position
Listed on 2026-03-01
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator, Technical Support, IT Consultant
Salary/Wage Range or Industry Benchmark: 120000 - 200000 AED Yearly AED 120000.00 200000.00 YEAR
Job Description & How to Apply Below

ICT Support Specialist Jobs in Dubai, UAE
MAIN PURPOSE OF JOB

To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems

KEY RESPONSIBILITY AREAS
  • Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)
  • Determine the best solution based on the issue and details provided by customers
  • Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impact on business
  • Maintain service records and their resolution in the IT Service Management tool
REQUIRED EDUCATION

Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution

Certification in ITIL v3 Foundations will be an advantage

REQUIRED EXPERIENCE

At least 1 years’ experience in an ICT support service environment

REQUIRED JOB SKILLS AND KNOWLEDGE
  • Able to complete the necessary documentation
  • First line hardware and software technical problem solving skills
  • Client service and related management principles
  • IT service management tool
  • ITIL Service Management based skillset for Incident, Change, Problem and Request management
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