ICT Support Specialist
Job in
Dubai, Dubai, UAE/Dubai
Listed on 2026-03-01
Listing for:
Mediclinic Middle East
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, IT Consultant
Job Description & How to Apply Below
ICT Support Specialist Jobs in Dubai, UAE
MAIN PURPOSE OF JOB
To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems
KEY RESPONSIBILITY AREAS- Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)
- Determine the best solution based on the issue and details provided by customers
- Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impact on business
- Maintain service records and their resolution in the IT Service Management tool
Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution
Certification in ITIL v3 Foundations will be an advantage
REQUIRED EXPERIENCEAt least 1 years’ experience in an ICT support service environment
REQUIRED JOB SKILLS AND KNOWLEDGE- Able to complete the necessary documentation
- First line hardware and software technical problem solving skills
- Client service and related management principles
- IT service management tool
- ITIL Service Management based skillset for Incident, Change, Problem and Request management
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