CRM Specialist

Dubai, United Arab Emirates | Posted on 02/05/2026

RMG Talent is a global recruitment agency specializing in the Forex and iGaming industries. With a strong international network and deep industry expertise, we connect top-tier talent with leading companies across Europe, LATAM, Asia, and the Middle East. Whether you're hiring or job-seeking, we deliver fast, tailored, and discreet recruitment solutions that drive results.

The CRM Specialist will play a key role in managing, optimizing, and developing the company’s CRM systems to support customer acquisition, retention, and lifetime value growth
. This position works closely with Sales, Retention, Marketing, BI, and Product teams
, ensuring data-driven decision-making and seamless customer journeys.

This role is ideal for someone with hands-on CRM experience in Forex, CFD, or financial services
, who enjoys working with data, automation, and performance metrics

Own and manage the CRM system, including configuration, workflows, segmentation, automation, and upgrades

Ensure CRM stability, accuracy, and scalability across departments

Continuously improve CRM processes to increase efficiency and conversion rates

Analyze customer behavior, lifecycle activity, and trading patterns

Build and maintain CRM dashboards, reports, and performance metrics

Track and report on KPIs such as conversion rates, retention, churn, and campaign performance

Minimum 1–3 years of CRM experience
, preferably within Forex, CFD, Fin Tech, or financial services

Strong understanding of CRM workflows, funnels, and customer lifecycle management

Advanced Excel skills (mandatory); experience with large datasets

Strong analytical mindset with attention to detail

Join a growing international Forex broker with global exposure

Key role influencing revenue, retention, and customer experience

Dubai-based position with excellent lifestyle and career prospects

Opportunity to grow into CRM Lead / Head of CRM over time