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Call Center Operation Transformation Lead
Join to apply for the Call Center Operation Transformation Lead role at Dicetek LLC
Leads operating model redesign, performance optimization, and service governance.
Responsibilities- Redesign call center operating model
- Define SLAs, KPIs, dashboards, and governance framework
- Workforce planning and capacity modeling
- Quality assurance and escalation frameworks
- Customer journey optimization and cost control
- 8–12 years in contact center operations leadership
- Director
- Contract
- Management and Manufacturing
- IT Services and IT Consulting
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