ICT Support Specialist
Job in
Dubai, Dubai, UAE/Dubai
Listed on 2026-02-28
Listing for:
Mediclinic International
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
IT Support, IT Consultant, Systems Administrator, Technical Support
Job Description & How to Apply Below
Closing date: 24/02/2026 Number of positions: 1 Recruiter name:
Siva Krishna Bonda Reference number: 67594
Mediclinic Corporate Office Dubai| Dubai | United Arab Emirates
MAIN PURPOSE OF JOBTo provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems
KEY RESPONSIBILITY AREAS- Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)
- Determine the best solution based on the issue and details provided by customers
- Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impact on business
- Maintain service records and their resolution in the IT Service Management tool
- Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution
- Certification in ITIL v3 Foundations will be an advantage
At least 1 years’ experience in an ICT support service environment
REQUIRED JOB SKILLS AND KNOWLEDGE- Able to complete the necessary documentation
- First line hardware and software technical problem solving skills
- Client service and related management principles
- IT service management tool
- ITIL Service Management based skillset for Incident, Change, Problem and Request management
All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family
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