Business Transformation Manager( UAE National

Overview

Position Title: Business Transformation Manager

Division: Business Transformation

Department: Business Excellence and Transformation

The Transformation Manager plays an essential role in the organization’s transformation agenda by providing strong governance, delivery oversight, and structure across all business & technology‑enabled initiatives. The role ensures programmers are delivered with discipline, transparency, and alignment to the transformation roadmap. This includes driving planning, reporting, risk and dependency management, and enforcing delivery standards, while partnering closely with cross‑functional teams, technology squads, and business owners.

The position requires a structured, detail‑oriented individual with strong analytical skills, organisation, and stakeholder management capabilities.

Number of Staff Supervised

Direct Reports
: 0

Total Reports: 0

Key Accountabilities:

• Manage and maintain the integrated transformation roadmap, milestones, interdependencies, and critical path across technology and business work streams.
• Coordinate end‑to‑end programme reporting, including status updates, RAID logs, KPIs, dashboards, financial tracking, and executive briefings.
• Ensure structure and discipline across project teams by embedding delivery methodologies (e.g., waterfall, agile/hybrid) aligned to TMO standards.
• Support planning cycles including annual portfolio planning, quarterly prioritisation, capacity assessments, and benefits tracking.
• Drive risk and issue management, ensuring timely escalation, mitigation plans, and impact assessments.
• Support governance forums (Steering Committees, Working Groups, Design Authority), including agenda, pack preparation, minutes, and follow‑through on actions.
• Maintain documentation quality and ensure artefacts are complete, current, and compliant with TMO processes.
• Enable cross‑functional collaboration between business units, IT teams, vendors, and external consultants.
• Support change management, communication planning, and readiness assessments for major releases and technology deployments.
• Provide analytical support, scenario modelling, and insights to aid leadership decision‑making.

Key Technical Skills and Knowledge:

Competency

Description

Proficiency Level

Ethics & Corporate Governance

Adherence to governance, confidentiality, and organizational standards.

Advanced

PMO Governance & Standards

Strong understanding of TMO frameworks, project lifecycle management, project controls, and governance structures.

Advanced

Ability to oversee multi‑workstream technology and business initiatives with discipline and accuracy.

Advanced

Technology Delivery Understanding

Familiarity with systems implementation, integrations, testing cycles, data migration, and IT delivery processes.

Intermediate/Advanced

Reporting & Analytics

Ability to create structured dashboards, RAID logs, milestone trackers, and executive‑level summaries.

Advanced

Ability to identify, assess, and manage risks and dependencies across complex programmes.

Advanced

Stakeholder Management

Engage senior leaders, drive cross‑team alignment, and manage diverse stakeholder groups.

Advanced

Change & Readiness Planning

Supporting organisational readiness, communication, and adoption efforts for technology releases.

Intermediate

Tools & Systems

Proficiency in MS Project, Excel, PowerPoint, JIRA, and PMO collaboration tools.

Advanced

• Internal:
• TMO Lead and Transformation Leadership
• Business Unit Heads and Project Sponsors
• Finance, HR, Procurement
• Change Management Teams
• Governance Committees (e.g., Design Authority, Steering Committees)
• External:
• System Integrators and Consulting Firms
• Third party Vendors and Implementation Partners

• Operates within a fast-paced transformation environment with shifting priorities and multiple concurrent initiatives.
• Works under general direction with authority to independently manage TMO processes, reporting accuracy, and governance discipline.
• Escalates key programmer risks, issues, and decisions to the TMO Lead and…