Assistant ICT Engineer

Job Description

With a 65-year legacy of excellence and a global reputation as one of the largest and most awarded private education providers, GEMS Education integrates cutting-edge advancements through its extensive networks and high-level partnerships. Join the GEMS School of Research and Innovation, where significant investments in AI, robotics, and state-of-the-art facilities drive exceptional student outcomes in academics and well-being. As a leader in educational innovation, we offer a forward-thinking environment focused on personalised learning, holistic development, and the opportunity to shape the future of education.

At GEMS School of Research and Innovation, we provide a seamless educational journey from Pre-Prep + Prep to Sixth Form, enhanced by cutting-edge technology and a forward-thinking curriculum. In the Pre-Prep + Prep stages, we prioritise personalised learning through gamification and advanced technologies, alongside a strong emphasis on science, computing, reading, writing, and the arts. Our facilities include an innovation lab, specialist IT equipment, and programs in sports such as gymnastics, martial arts, basketball, and cricket.

Emerging technologies like robotics, AI, machine learning, and VR/AR are integrated to enhance learning, including advanced Arabic provision.

In Secondary and Sixth Form, students benefit from tailored pathways with a wide range of GCSEs, A-levels in subjects like sciences, business, and fine arts, supported by university-linked lectures and industry placements. Advanced tools such as Web3/blockchain, drones, autonomous vehicles, and esports labs prepare students for future careers. Sixth Form further bridges school, university, and industry through global partnerships and cutting-edge technology, ensuring students excel academically while acquiring real-world skills.

GEMS School of Research and Innovation (SRI) seeks a professional, dynamic and highly organized General Secretary to support the administrative functions of the Vice Principals and HR Office at the GEMS School of Research and Innovation (SRI). This role is central to ensuring the smooth and efficient operation of the school’s academic and administrative offices.

We seek to appoint a professional, dynamic, Assistant ICT Engineer to provide technical assistance, maintaining IT systems, and ensuring smooth technology operations across the school. This role supports staff and students by troubleshooting issues, managing IT assets, and contributing to projects that enhance digital learning and operational efficiency.

• Provide first-line support for hardware, software, and network issues.
• Respond promptly to helpdesk tickets and service requests.
• Install, configure, and maintain computers, printers, smartboards, and other IT equipment.
• Assist users with educational software and online learning platforms.
• Support technology needs during events.

• Ensure availability and performance of IT systems.
• Perform regular backups and implement disaster recovery procedures.
• Monitor system logs for troubleshooting and security events.
• Maintain accurate documentation of configurations and procedures.

• Implement security policies and protocols to protect sensitive data.
• Conduct regular security checks and audits.
• Stay updated on cybersecurity trends and apply best practices.
• Comply with the School Child Protection and Safeguarding Policy.

• Maintain inventory of hardware and software assets.
• Ensure licensing compliance and proper documentation.
• Conduct periodic audits to optimize asset utilization.

• Work with academic and administrative teams to integrate technology.
• Participate in IT projects from planning to implementation.
• Explore emerging technologies and recommend improvements.

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre‑requisite for all appointments.