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System Development Specialist; Arabic Speaker
Job Description & How to Apply Below
- Provide immediate technical support to users of the system, including Fund employees and strategic partners, and address any technical challenges according to Approved procedures.
- Regularly follow up with Fund specialists to diagnose technical challenges and propose appropriate technical solutions, in coordination with various stakeholders within and outside the Fund.
- Implement system update planning processes and adhere to the necessary periodic maintenance and upgrades to ensure system stability.
- Implement testing plans for new system processes and services and address any technical challenges before activating them in the live system.
- Managing system support operations, such as setting up user accounts and defining user permissions according to approved policies.
- Respond to technical inquiries from relevant parties within the scope of responsibility and provide the necessary support to address problems encountered in system processes and services.
- Work on the continuous improvement of system support processes, in line with the rapidly changing nature of work, and follow up on resolving software and operating system issues.
- Coordinate directly with the Fund's staff, and hold periodic meetings and sessions to discuss the requirements for supporting and developing the system, within the scope of the defined responsibilities.
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