Customer Success Manager

We are looking for a dynamic Customer Success and Delivery leader to manage strategic global accounts while driving successful implementation, adoption, and growth of enterprise solutions. This role combines strategic account ownership with hands‑on delivery execution, ensuring strong client relationships, operational excellence, and measurable business outcomes.

• Own the end‑to‑end lifecycle of enterprise accounts onboarding, implementation, adoption, expansion, and renewal.
• Act as a trusted advisor to senior client stakeholders and manage global account relationships.
• Lead delivery governance, implementation activities, and issue resolution to ensure quality and timely outcomes.
• Identify growth opportunities including upsell and cross‑sell within existing accounts.
• Collaborate with Product, Engineering, and Support teams for seamless solution delivery.
• Monitor customer adoption, satisfaction, and performance metrics.

• 8+ years in Customer Success, Delivery, or Program Management for enterprise SaaS solutions.
• Experience managing large global accounts and complex stakeholder environments.
• Strong communication, stakeholder management, and problem‑solving skills.
• Background in SaaS, Fintech, or enterprise product organizations preferred.
• Exposure to trade finance processes or financial services domain is an advantage.
• Agile, Trade Finance, ICC Guidelines, CAMS or relevant industry certifications are a plus.