Marketing - Crm Specialist

Overview

We are hiring a CRM Manager to lead strategy, execution, and performance across customer lifecycle marketing for a fast-growing, data-driven digital consultancy based in Dubai.

This is not a basic campaign execution role.

This position sits at the centre of growth, working with high-value regional clients, driving retention, automation, and revenue optimisation through intelligent CRM strategy.

You will manage a small team, guide execution, analyse performance deeply, and be client-facing. If you enjoy ownership, analytics, and commercial impact, this is for you.

• Own and lead end-to-end CRM strategy across email, SMS, push, and automation
• Manage and mentor a small CRM team
• Analyse performance, identify growth opportunities, and optimise lifecycle journeys
• Work directly with clients as a strategic advisor
• Build segmentation frameworks and automated flows that drive revenue

• 6–8 years of CRM / lifecycle marketing experience
• Strong hands-on experience with tools such as Salesforce, Hub Spot, Braze, Klaviyo, or similar
• Deep understanding of segmentation, automation, and customer journeys
• Comfortable managing people and being client-facing
• Strong analytical mindset, confident with data and reporting
• Fluent Arabic speaker is mandatory

• Work with major regional and international brands
• Strong analytical depth and real growth exposure
• Clear progression as the function scales