Digital Delivery Lead | Al-Futtaim Finance | Financial Services

Job Requisition : 174409

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

The Digital Delivery Lead is responsible for the end-to-end delivery of digitalisation initiatives across Al-Futtaim Financial Services (AFF), Hertz, and international markets, ensuring alignment with the overall Digital Transformation roadmap. This is a hands‑on role requiring deep expertise in digital product delivery using agile frameworks, managing complex integrations across core systems, channels, and data platforms. The role ensures delivery of programmes on time, within budget, and to expected business outcomes, while safeguarding business continuity (BAU).

• Lead delivery of AFF & Hertz transformation roadmap, executing digital initiatives across onboarding, CRM, data, collections, and omni‑channel experience.
• Establish agile delivery model and manage cross‑functional pods; facilitate agile ceremonies and coach teams.
• Align delivery with target architecture through collaboration with Solution Architects and GTDP.
• Ensure BAU continuity during transformation initiatives.
• Vendor and partner management including GTDP and external providers.
• Governance and reporting through dashboards and progress updates.
• Develop and mentor delivery teams, Scrum Masters, and Product Owners.

• The role collaborates closely with business product owners to ensure delivery velocity without disrupting BAU.
• Experience on Long‑Term Transformation for overall digital architecture, data and AI and omni‑channel modernization.
• Translate business strategy into executable delivery plans.
• End‑to‑end agile delivery management.

This role reports to the Head of Digitalisation.

• Bachelor’s in Computer Science, Engineering, or Information Systems.
• Certified Agile/Scrum Master or PMP‑Agile; SAFe preferred.
• Knowledge of financial services industry.
• 10+ years in digital transformation/delivery, 5+ in financial services.
• Track record in large multi‑system digital programmes.
• Experience managing hybrid delivery teams (internal, Group IT, vendor).
• Hands‑on with Azure Dev Ops/JIRA, CI/CD, release management.
• Stakeholder communication and vendor governance.