Senior Information Technology Support Engineer

Pay
10 is a global fintech building regulated, interoperable payment infrastructure that enables seamless wallet-to-wallet and cross-border transactions. We partner with financial institutions, regulators, and ecosystem players to deliver secure, compliant, and scalable payment solutions that accelerate access, inclusion, and innovation across markets. With a compliance-first mindset and a strong growth trajectory, Pay
10 is shaping the future of digital payments by enabling faster, smarter, and more connected financial experiences worldwide.

We are seeking a highly capable and security-focused IT Manager Infrastructure & Security to lead and manage the organization’s complete IT infrastructure in a Fin Tech environment. The ideal candidate will be responsible for overseeing network architecture, firewall management, Microsoft 365 administration(E5), security implementation, endpoint protection, secure network tunnels, and overall IT governance.

This role requires both hands-on technical expertise and leadership ability to ensure high availability, performance, and enterprise-grade security across the organization.

• Design, implement, and manage secure LAN/WAN architecture.
• Configure and manage enterprise-grade firewalls (Fortinet / Cisco / Sophos).
• Manage routers, switches, VLANs, and wireless infrastructure.
• Establish and maintain secure network tunnels (IPsec, SSL VPN, Site-to-Site VPN).
• Monitor network performance, uptime, and capacity planning.

• Implement enterprise security controls aligned with Fin Tech best practices.
• Manage endpoint security solutions (e.g., Bitdefender or equivalent).
• Conduct vulnerability assessments, patch management, and risk mitigation.
• Monitor SIEM logs and lead incident response activities.
• Enforce Zero Trust security principles.
• Lead Microsoft 365 administration(E5) implementation and security optimization.
• Configure Azure AD, Conditional Access, MFA, and Identity Protection.
• Manage Microsoft Defender, Intune, DLP, and data governance policies.
• Secure Exchange Online, SharePoint, and Teams environments.
• Oversee user lifecycle and privileged access management.

• Develop IT policies, SOPs, and security frameworks.
• Manage IT assets, backups, and disaster recovery strategies.
• Ensure compliance with industry standards relevant to Fin Tech & Regulatory.
• Maintain vendor coordination for hardware, software, and security tools.
• Provide escalation-level (L2/L3) support when required.

• Supervise IT support staff (if applicable).
• Drive IT security awareness across the organization.
• Plan infrastructure scalability and future technology roadmap.
• Report IT risk and performance metrics to management.

• Bachelor’s degree in IT, Computer Science, or related field.
• 4–6 years of experience in IT Infrastructure & Security (preferably in Fin Tech / Banking / Payments domain).
• Firewall & Network Security
• Microsoft 365 E5 Security Stack
• Azure Active Directory & Identity Management
• Endpoint Protection (Bitdefender or similar)
• Windows Server & Active Directory
• Backup & Disaster Recovery Planning

• CCNA / CCNP
• Fortinet NSE
• CompTIA Security+
• ISO 27001 Lead Implementer (Good to have)