Overview
For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, by enabling the choices they make on every order, every day. XB DEX builds, launches, and manages customer-facing products that define the delivery experience for millions of cross-border customers along with the CX features presented to them every day from Search through Checkout.
Together, XB DEX is changing how customers experience delivery – from the speed, convenience, and selection features they see on the site every day, to launching delivery benefits and new programs for customers around the world.
As a Senior Product Manager - Technical, you will shape the future of Amazon's cross-border customs compliance platform. You will define Amazon's Know Your Customer (KYC) vision, execute the long-term strategy for how millions of customers worldwide securely provide identity documentation for international purchases. This role offers the unique opportunity to transform a critical compliance requirement into a seamless customer experience while enabling Amazon's global expansion.
The ideal candidate has a strong product management background combined with a solid understanding of current AI/ML technologies. You will architect solutions that balance complex technical, regulatory, and business needs across 200+ destinations. You will leverage technologies to automate document processing, building intelligent validation systems that reduce customs delays, and creating scalable platforms that support rapid market expansion. You can develop and drive high-level strategic initiatives but also roll up their sleeves, dig in and get the job done.
Strong business judgment, ability to influence cross-functional teams, customer-centric and creative mindset with strong communication skills are essential.
Shape Strategic Vision:
You will lead the strategic vision and architecture, transforming KYC from a compliance tool into Amazon's unified identity management platform. This includes spearheading re-architecture initiatives to create a modular, scalable system that optimizes expansion. You will champion AI/ML integration to achieve improvement in first-time acceptance rates and faster market launches.
Drive Customer Experience Innovation:
You will design intelligent features that reduce manual inputs from customer and enhance validation capabilities. Your focus will be on creating seamless experiences across marketplace, program, and use case boundaries while partnering with stakeholders to improve conversion.
Lead Technical re-architecture:
Orchestrating integration with multiple platforms (Checkout, Your Orders, Seller Central), building robust carrier feedback mechanisms and monitoring systems, and designing scalable solutions that support diverse requirements across 200+ destinations. You will drive the requirements and engage in decisions on self-service configuration capabilities that empower business teams to manage their unique requirements.
Stakeholder Management:
You will manage relationships with multiple stakeholders including carrier operations team, Trade Legal, Business teams, and partner tech team. You'll drive data-driven decisions, set up enhanced analytics and reporting capabilities, present regular updates to senior leadership on compliance progress and strategic initiatives, and balance competing priorities across compliance, customer experience, and operational efficiency.
There may not be a typical day. One day you may be leading a vision workshop or presenting to a VP, and the next day conducting a deep dive into a customer anecdote or collaborating with your software development and UX Design partners to build a feature. But what is consistent is always have your charter’s goals and progress top of mind, driving clarity and stakeholder alignment, and looking around corners to anticipate problems that may affect individual or team outcomes.
BasicQualifications
- Bachelor's degree
- Experience owning/driving roadmap…
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