Storage and Backup Expert Service Delivery Posted

Position: Storage and Backup Expert  United Arab Emirates + 1 more Service Delivery Posted 16 [...]
.## Storage and Backup Expert Dubai,Dubai,United Arab Emirates
** About this opportunity :
** We are looking for a Senior Storage and Backup Expert who will be responsible for administering, supporting and maintaining enterprise storage and data protection platforms to ensure high availability, performance, security and recoverability of business-critical systems. The role focuses on day-to-day operations, troubleshooting, optimization, and lifecycle management across multi-vendor storage and backup technologies.
** What you will do :
** Storage Administration  
• Administer and support enterprise storage platforms including DELL Storage systems (VMAX, Power Max, Unity, NAS and Elastic Cloud Storage – ECS).  
• Manage and support IBM Flash Storage, IBM Elastic Storage System (ESS), Pure Storage and Huawei Ocean Stor Storage environments.  
• Perform storage provisioning, zoning, masking, capacity management and performance monitoring.  
• Monitor storage health and proactively identify and resolve performance, availability and capacity issues to meet SLAs.  
• Execute storage migrations, expansions, upgrades, firmware updates and patching activities.  
• Support replication, snapshots and disaster recovery operations as per defined procedures.

Backup & Data Protection  
• Administer and support enterprise backup solutions using DELL EMC Net Worker, Power Protect Data Manager (PPDM) and Data Domain.  
• Manage backup jobs, schedules, retention policies and compliance requirements.  
• Monitor backup operations, troubleshoot failures and ensure successful completion within backup windows.  
• Perform restore requests, periodic recovery testing and disaster recovery support activities.  
• Ensure backup and recovery operations meet defined RPO/RTO objectives.

Operations & Support  
• Act as a senior escalation point for storage and backup incidents, problems and service requests.  
• Perform root cause analysis and implement preventive actions to avoid recurrence.  
• Maintain operational documentation, runbooks and standard operating procedures (SOPs).  
• Participate in on-call support and provide support for 24x7 production environments, if required.  
• Coordinate with vendors for technical support, case management, and issue resolution.

Collaboration & Knowledge Sharing  
• Work closely with UNIX/Linux, Windows, VMware, Cloud, and Application teams for storage and backup-related activities.  
• Provide technical guidance and mentoring to junior team members.  
• Communicate effectively with customers and stakeholders on operational status, incidents and risk areas.  
• Identify operational risks/issues and ensure they are escalated and tracked to closure.
** What you will bring :
** Strong hands-on experience in :
* DELL Storage: VMAX, Power Max, Unity, NAS, ECS
* IBM Storage:
Flash Storage, ESS
* Pure Storage
* Huawei Ocean Stor Storage
* Expertise in data protection platforms:
* DELL EMC Net Worker
* Power Protect Data Manager (PPDM)
* Data Domain
* Solid understanding of SAN/NAS, Fibre Channel, iSCSI, multipathing, and storage networking.
* Experience supporting storage for VMware, UNIX/Linux, and database environments.
* Knowledge of replication, snapshots, and DR operations.## Qualifications and soft skills :

* Education:

BSc in Telecommunications, Computer Science or equivalent.
* 8+ years of experience in Storage and Backup Administration in enterprise environments.
* Proven experience managing multi-vendor storage and backup platforms.
* Strong operational experience in SLA-driven, production environments.
* Strong troubleshooting and analytical skills.
* Excellent communication and stakeholder management skills.
* Ability to work independently and handle high-pressure production issues.
* Proactive, detail-oriented and ownership-driven approach.

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
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