Senior Associate - Digital Learning

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.

Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people‑at‑heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future‑proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

The Senior Associate – Digital Learning plays a critical role in ensuring the effective execution, coordination and continuous improvement of the Digital Academy. The role has a strong focus on operational leadership, learning data management, and process optimisation. The position acts as a key operational anchor for the Digital Learning function.

• Own the day‑to‑day operational management of the Digital Academy
• Act as the primary operational point of contact for learning related queries and requests
• Ensure smooth execution of digital and blended learning activities across the organisation
• Maintain high standards of LMS hygiene, accuracy and consistency
• Proactively identify and resolve operational issues before escalation

• Own the preparation and delivery of recurring learning reports and dashboards
• Ensure accuracy, validation and integrity of learning data
• Manage learning data trackers and reporting templates
• Respond to ad‑hoc learning data requests with appropriate prioritisation
• Support learning governance through accurate and timely reporting
• Enabling accurate and timely reporting for compliance learning and high‑priority eLearning initiatives

• Coordinate with internal stakeholders, trainers and subject matter experts to support learning delivery
• Manage timelines, follow‑ups and dependencies across learning activities
• Support communication with learners and business teams regarding learning programs
• Maintain clear visibility of learning status, risks and issues

• Compile and prepare data inputs for leadership learning reviews and insights packs
• Identify recurring trends, risks or inefficiencies in learning operations
• Propose process improvements to enhance efficiency and learner experience
• Support preparation of learning insights for leadership discussions

• Support testing, validation and rollout of platform enhancements and automations
• Conduct user acceptance testing and operational readiness checks
• Coordinate communications related to platform updates
• Escalate technical issues appropriately while ensuring minimal disruption

• Own and maintain standard operating procedures for Digital Academy operations
• Ensure documentation is current, accessible and…