Business Process Analyst; Intern

Application Catalogue analysis

• Support the documentation and mapping of the organization’s IT landscape, including applications, systems, and infrastructure.
• Assist in gathering, analyzing, and organizing IT-related data to maintain accurate records of assets, applications, and integrations.
• Develop clear documentation and guidance to support knowledge sharing and user understanding of the IT landscape.

• Work with the Group Digital Solutions Manager to identify opportunities for optimizing business processes through better use of existing technologies.
• Research and document emerging tools and digital solutions that can enhance operational efficiency.
• Contribute to continuous improvement initiatives by identifying opportunities for process optimization and automation through the use of Microsoft products (e.g. Sharepoint, Teams, Power Apps) and other software.
• Liaise with users to gather requirements/feedback.

• Collaborate with the IT Manager to resolve user issues efficiently and ensure a high level of customer satisfaction.
• Support user onboarding, training, and knowledge-sharing initiatives to drive effective use of IT systems and tools, enhancing overall customer satisfaction.

• Act as a collaborative liaison between the IT Manager and business departments to coordinate IT asset requests, onboarding, deliveries, and lifecycle updates.
• Support the maintenance of accurate asset records, introducing improved workflows and automation to enhance tracking and accountability.

• Assist in the creation, documentation, and implementation of IT policies, standard operating procedures (SOPs), and governance frameworks.
• Support compliance efforts by monitoring adherence to established policies and best practices.