IT Defect Specialist

Overview

VAM Systems is currently looking for IT Defect Specialist for our UAE operations with the following skillsets & terms and conditions:

• Bachelor’s degree in Computer Science, IT, Software Engineering, or related field.
• 3–7 years of experience in defect management, QA, or related IT quality roles.
• Strong understanding of SDLC, STLC, QA methodologies, and defect workflows.
• Experience with defect tracking tools (e.g., Jira, Azure Dev Ops, Service Now).
• Analytical mindset with ability to interpret quality metrics and identify trends.
• Strong communication and stakeholder‑management skills.
• Ability to handle high‑pressure situations, especially during release cycles.
• Experience in Agile/Scrum environments.
• Hands‑on experience with automation frameworks or Dev Ops pipelines.
• Knowledge of root cause analysis methodologies (e.g., 5 Why, Fishbone).
• Detail‑oriented with strong documentation skills.
• Excellent problem‑solving and analytical abilities.
• Proactive, structured, and process‑driven.
• Ability to collaborate effectively with diverse technical and business teams.

• Manage end to end defect lifecycle including logging, classification, triage, prioritization, tracking, and closure.
• Ensure defects are accurately documented with required technical and business details.
• Drive defect triage meetings with cross functional teams.
• Assign defects to appropriate teams and ensure timely resolution.
• Identify defect trends and recurring issues; recommend corrective and preventive actions.
• Monitor critical and high severity defects closely, ensuring fast track resolution.
• Ensure defects meet organizational standards for quality, impact assessment, and root cause analysis (RCA).
• Support post release defect reviews to identify gaps and process improvements.
• Collaborate with QA teams for test execution cycles and defect validation.
• Work with development teams to ensure timely fixes and retesting.
• Communicate defect status, risk, and impact to project managers, release managers, and business stakeholders.
• Generate and maintain defect dashboards, analytics, and KPIs (e.g., defect density, leakage, aging).
• Provide visibility into defect health and quality metrics for ongoing and upcoming releases.
• Analyze defect root causes and support continuous improvement initiatives.
• Recommend enhancements to defect management processes, tooling, and standards.
• Drive adoption of best practices in defect prevention, quality engineering, and automation.
• Support the integration of defect management into CI/CD pipelines and Dev Ops workflows.

Joining time frame: maximum 4 weeks