About the Company
Our client is a global leader in liquidity and institutional trading technology for the crypto and FX industries. For over a decade, they have been delivering advanced B2B solutions that power brokers, exchanges, hedge funds, and asset managers worldwide — helping them scale faster while keeping infrastructure lean and resilient.
About the RoleThey are looking for an experienced Technical Account Manager to support and manage their merchants. The ideal candidate has a strong background in payments/fintech, excellent communication skills in English and Arabic, and the ability to work closely with merchants, product, tech, and compliance teams.
ResponsibilitiesManage day-to-day communication with existing merchants.
Act as the primary technical point of contact during integration, onboarding and post-launch support.
Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations.
Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting.
Monitor client activity, identify issues proactively, and elevate when needed.
Maintain accurate documentation, integration notes, and CRM updates.
Provide clear explanations of payment flows, settlement logic, blockchain specifics, and operational processes.
2+ years of experience in payments, fintech, banking, crypto, PSPs, merchant services or similar.
Strong English and Arabic.
Solid understanding of payment flows, deposits/withdrawals, KYC/KYB, compliance requirements.
Experience working with APIs, webhooks, dashboards, or integrations (not a developer role, but technical literacy is required).
Ability to work with merchant support tools (CRM, Slack/Telegram chats, ticketing systems, Salesforce, Jira/Confluence).
Strong communication, problem-solving, and prioritization skills.
Ability to work independently and take full ownership of merchant success.
Experience in crypto payments or blockchain networks (TRON, ETH, BTC).
Understanding of conversion flows, crypto/fiat rates, and operational risk.
Experience working with high-risk industries (iGaming, Forex).
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