TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick‑up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.
Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Trans Ops Specialist RoleA Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. The specialist works across two verticals – Inbound and Outbound operations.
- Inbound Operations
:
Ensures freight is picked‑up on time and delivered to FC as per the appointment. Handles any issues during the pick‑up to delivery lifecycle. - Outbound Operations
:
Ensures the truck leaves the FC to deliver customer orders on schedule. Handles any issues from the FC to customer premises.
The specialist provides timely resolution by researching and querying internal tools, taking real‑time decisions, analyzing data, spotting trends, and driving process improvements that enhance the customer experience.
Key Responsibilities- Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
- Pull data from multiple databases (Excel, Access, SQL or other data management systems); perform ad‑hoc reporting and analysis.
- Develop and understand performance metrics to drive business results.
- Scope business and functional requirements for Amazon technology teams that create and enhance the tools used by TOC.
- Interpret trends, assess business impact, and make data‑driven decisions.
- Escalate problems or variances systematically to owners and teams; follow through until resolution.
- Meet critical business needs within various time constraints, measuring and identifying activities performed.
- Maintain excellent verbal and written communication; create narratives for weekly findings and present in review forums.
- Provide real‑time customer experience support in a 24/7 operating environment.
- Bachelor’s degree.
- Experience communicating with multiple stakeholders, including C‑level executives and cross‑functional teams.
- Advanced proficiency in Excel (Pivot Tables, VLOOKUP) and SQL.
- Experience working in fast‑moving, high‑performance teams and driving innovative.
- Knowledge of Six Sigma, Lean manufacturing, transportation and logistics or fulfillment and distribution centers.
- Proficiency in Excel and SQL.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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