Pre-Sales Solution Architect; Professional Services

• Full-time
• Employee Type:
  Regular
• Region: EMEA - Europe, Middle East and Africa
• Work Persona:
  Flexible

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

This Solution Architect is a functional and technical expert, consulting with customers on implementing Service Now solutions based on leading practices, with the goal of accelerating adoption and driving customer business outcomes. The role requires the person to be focused on solving customer challenges by providing leadership and support during sales cycles, on direct engagements with our customers and partners, and advocating for customer needs within Service Now (e.g., Product Management, Leading Practices, Training & Certification).

The Solution Architect brings architectural guidance, deep business acumen, along with product expertise, innovation, and knowledge capital to our customers and partners. This role requires a broad understanding of the Service Now platform, and ideally depth in understanding a complete Workflow of products (e.g. Technology Workflow) to allow the creation of multi-product solutions that integrate with the customer’s enterprise architecture.

The Pre-Sales Solution Architect will:

• Understand the client’s overall business to ensure the successful implementation of Service Now products and technologies.
• Work with Service Now Sales, Solution Consulting, Globalpartners, Service Now Services Account Executives (SAEs) and others to qualify, manage and close Expert Services opportunities.
• Work on the largest digital transformation opportunities with our most strategic customers engaging with C-Levels roles not only within IT but also various business functions.
• Engage a team of Service Now and channel partner resources and support sales cycles as required to both grow overall wallet share and cross-sell.
• Act as an authority on Service Now Expert Services project methodology and best practices, demonstrating the ability to tailor the methodology to meet the client’s needs while preserving a structured process.
• Demonstrate high “Speed of Delivery” – being able to rapidly turnaround any deliverables for which they are responsible.
• Identify and pursue potential Service Now Expert Services opportunities at a customer, within and outside of the scope of work.
• Collaborate with Service Now Sales to use Expert Services resources and service offerings in the most appropriate fashion to support large/strategic product sales opportunities.
• Work alongside the SAEs in the sales process and then maintain periodic touch points during delivery activities to ensure that the architecture and design principles are maintained, being a consistent trusted partner for the customer.

What you get to do in this role:

• Drive Expert Services sales by establishing trusted advisor relationships with customers.
• Provide technical thought leadership to customers in partnership with the SAE on how to best leverage Service Now Technologies.
• Support pre-sales activities like conducting sales presentations, leading solutioning, scoping discussions, workshops, estimating consulting engagement efforts in partnership with SAE, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organizations
• Build credibility and trust with core Customer account teams to ensure they engage with Expert Services (ES) early in the deal lifecycle and so they are comfortable with ES leading pursuits and working with the customer on stand‑alone Services deals.
• Be a strong evangelist of the Service Now value proposition aligned to customers objectives.
• Qualify customeropportunitiesin conjunction with…