Service Delivery Manager

The Service Delivery Manager will play a leading role in the delivery of services including ownership and management of activities through to the desired business outcomes.

Here are how your day-to-day responsibilities of the role will look like, but are not limited to:

• Understand contractual obligations and ensure delivery of services to an agreed service description and SLA/OLA (establishing and ongoing ownership of KPIs as necessary)
• Responsible for end-to-end service delivery of networking projects for global customers.
• An effective communicator with excellent relationship building & interpersonal skills
• Meet the end-to-end Project timelines by ensuring the on-time delivery
• Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency.
• Managing proactive communication with customers during the delivery phase, when there are risks or possible delays and including plan Customer Acceptance Tests for the project
• Order prioritization and ensuring priority is respected during RFC delivery phase
• Management of the delivery plan at the project level & planning until the last site delivery
• Manage the interface between internal resources and the customer.
• Degree in telecommunications, preferred
• Project Management Certification i.e. PMI PMP or PRINCE2 Practitioner or equivalent preferred
• Previous involvement in network deployment projects preferred.
• Technical knowledge is preferred in telecom like WAN, LAN.
• Excellent communication skills