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IT Project Manager IT Support Systems Administrator Technical Support

IT Support Manager: SLA-Driven Escalation Lead

Job in Dubai, Dubai, UAE/Dubai
Listing for: Dutco Group
Full Time position
Listed on 2026-01-19
Job specializations:
  • IT/Tech
    IT Project Manager, IT Support, Systems Administrator, Technical Support
Salary/Wage Range or Industry Benchmark: 120000 - 200000 AED Yearly AED 120000.00 200000.00 YEAR
Job Description & How to Apply Below
A leading technology firm in Dubai is seeking a qualified individual to manage and supervise support leads in handling user issues. This role involves coordinating with various managers for incident resolution, ensuring timely service delivery, and improving the quality of IT support. The candidate will also train and mentor Level 1 engineers, conduct user feedback surveys, and provide analytical reports on support metrics.

Ideal for someone with strong IT support experience and leadership skills.
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