Technical Support Engineer – UL Fire Detection Products

.Technical Support Engineer – UL Fire Detection Products page is loaded## Technical Support Engineer – UL Fire Detection Products locations:
Dubai-Dubai-United Arab Emirates time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 15, 2026 (30+ days left to apply) job requisition :
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** What you will do
** The Technical Support Engineer provides advanced technical assistance for Johnson Controls’ UL‑listed fire detection products across the Middle East region. The role supports partners, installers, service teams, and end customers through troubleshooting, commissioning support, product expertise, and ensuring compliance with UL and local Civil Defense requirements. This position plays a key role in maintaining product reliability, customer satisfaction, and brand reputation.
** How will you do
** Technical Support & Troubleshooting
* Provide remote and onsite technical support for JCI UL fire detection panels, detectors, modules, and networked systems.
* Diagnose complex hardware, software, and network-related issues, ensuring timely resolution.
* Support system commissioning, configuration, programming, cause‑and‑effect development, and integration with BMS and third‑party interfaces.
* Escalate critical issues to global support and R&D when required.

Product Expertise & Knowledge Management
* Serve as a subject matter expert for UL product lines (e.g., Zettler Profile, Fire Class UL, Tyco UL detection portfolio).
* Maintain up‑to‑date knowledge of product releases, firmware updates, and configuration tools.
* Develop and update technical bulletins, troubleshooting guides, FAQs, and application notes.

Training & Enablement
* Deliver technical training to distributors, partners, JCI field teams, and key customers.
* Support certification programmes for installers and maintenance teams.
* Conduct workshops, demonstrations, and product seminars across the Middle East.

Compliance & Documentation
* Ensure system designs and configurations comply with UL standards and local authority requirements (Dubai Civil Defense, Abu Dhabi Civil Defense, etc.).
* Review design submittals, wiring diagrams, and cause‑and‑effect matrices.
* Prepare detailed technical reports and failure analysis documentation.

Field Support & Site Engagement
* Provide onsite support for major project installations, acceptance testing, and troubleshooting.
* Assist sales and project teams with technical evaluations, product selection, and solution design.
* Participate in customer meetings to resolve technical concerns.

Continuous Improvement
* Gather field feedback and communicate product performance issues to engineering teams.
* Recommend enhancements to improve product reliability and customer experience.
* Contribute to knowledge-base development to streamline future support.
** What we look for
**** Required
* ** Bachelor’s degree in Electrical Engineering, Electronics, Mechatronics, or related field.
* 3–5+ years of experience in fire detection systems, preferably UL‑listed systems.
* Strong understanding of fire alarm network architecture, loop design, and life‑safety system principles.
* Hands‑on experience with commissioning, programming, and troubleshooting fire detection systems.
* Familiarity with UL864, NFPA 72, and Middle East Civil Defense requirements.
* Excellent communication and customer‑facing skills.
** Preferred
* ** Experience with Johnson Controls / Tyco / Zettler UL fire detection platforms.
* Knowledge of BMS integration protocols (Modbus, BACnet, OPC).
* Experience delivering technical training.
* Arabic language skills (optional but beneficial).Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most.

Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
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