Talent Director; CX, Design & AI Services
Brainlake is an experience and digital product design agency helping ambitious brands, governments, and innovators turn ideas into human-centered digital products.
About The JobWe’re looking for a Talent Director to own candidate profiling, evaluation, and shortlisting across our growing CX, design, AI, and delivery practices.
This is a remote, leadership role for someone senior enough to independently judge who is suitable for client-facing delivery roles. The mandate is clear: protect delivery quality by ensuring only the right candidates reach internal stakeholders and clients. This role is not operational recruitment. It is a decision-making role that requires strong judgment, deep understanding of digital, CX, and delivery disciplines, and the confidence to say no.
What You’ll DoOwn end-to-end candidate profiling and shortlisting for all senior and mid-level roles
Define role criteria and seniority benchmarks in collaboration with internal stakeholders
Screen CVs, portfolios, and profiles with a delivery and client-readiness lens
Conduct structured interviews to assess capability, maturity, and real-world experience
Evaluate candidates across CX, UX, Service Design, AI, Project or Delivery Management
Distinguish clearly between theoretical knowledge and proven delivery experience
Act as the quality gate before candidates are presented internally or to clients
Prepare concise, decision-ready candidate summaries with clear rationale
Push back on unrealistic role expectations or unsuitable profiles
Work independently and remotely with full accountability for shortlist quality
7+ years of experience in talent leadership, recruitment, consulting, or delivery roles
Strong exposure to CX, UX, Service Design, Digital Delivery, and AI-enabled services
Proven ability to assess seniority, not just skills listed on a CV
Experience hiring for or working within agencies, consultancies, or digital product teams
High confidence in rejecting unsuitable candidates without escalation
Clear judgment, structured thinking, and strong communication skills
Comfort operating autonomously in a remote, part-time setup
#J-18808-Ljbffr(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).