Field Engineer

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Genetec - Protect the everyday

We are a global Canadian company with a broad solutions portfolio encompassing security
, intelligence
, and operations
. We serve customers within a wide range of industries, including transportation,
education
, and government. At Genetec, we embrace open communication
, creativity
, and continuous learning to allow everyone to flourish in their own unique career paths.

Our network, of over 2400 people globally, is made up of diverse individuals who are passionate about their work and open to trying new ideas. We prioritize the success and well‑being of our employees, proven by our 2022 Internal Engagement Survey results of 4.4/5.

We are currently seeking a Field Engineer who will provide remote and on‑site professional services to Genetec customers, including remote and on‑site technical support, system deployment and commissioning, audits, and system assessments and will act as a general liaison between Genetec and its customers.

We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role.

• Perform technical support, installation, audit, assessment, and maintenance of Genetec systems remotely and on customer premises.
• Act as a primary technical point of contact for key projects to Genetec’s partners.
• Develop and maintain a strong relationship with new and existing customers.
• Develop and maintain an extensive working knowledge of Genetec's solutions.
• Properly document issues encountered in the Genetec trouble ticket system and customer relationship management (CRM) tool.
• Ensure timely escalation of critical customer related issues through proper channels.
• Ensure timely resolution of customer issues.
• Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, and change requests.
• Provide reporting as requested by Genetec and the customer.

• Degree in Computer Sciences, Electrical Engineering, or equivalent experience.
• Experience in customer service, technical support, and/or project management.
• Excellent administration and troubleshooting skills of various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.).
• Excellent knowledge of networking principles and IP protocols.
• Understanding of network storage (SAN, NAS, iSCSI) principles and best practices as well as server virtualization concepts.
• Can do attitude, able to multitask and an ability to manage priorities.
• Strong analytical skills with a desire to constantly learn and evolve at the same pace as the software.
• Strong team player while possessing the autonomy to manage your own workload.
• Excellent communication skills with a professional level of Arabic and English.
• Capacity to travel 30/40% of the time.

• Deployment and troubleshooting of security systems such as:
  • CCTV (IP cameras and encoders, video matrices, DVRs, etc.).
  • License plate recognition systems and concepts.
• MCSE, CCNA, SQL Server, VMware, or similar technical professional certifications.
• C#, Visual Basic, VBScript, Power Shell, or similar technologies.

Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds.

🏆 4.5/5 People of all ages, gender identity, races, sexual orientations, physical or mental ability, ethnicity, and perspective are valued here.

To learn more about us:

Mid‑Senior level

Full‑time

Information Technology, Engineering, and Project Management

Software Development, IT System Custom Software Development, and Security and Investigations

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