Job Description & How to Apply Below
A leading banking institution in Dubai is seeking a Mid-Senior level professional to manage customer-impacting platforms and lead governance routines. The ideal candidate should have 7-8 years of experience in CX platform governance or customer-journey transformation, alongside a relevant degree. The role demands a strong digital-channel strategy focus and requires expertise in evaluating enhancement requests to align with customer priorities.
This is a full-time position within the customer service function.
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