ERP Support Supervisor; Microsoft Dynamics 365 Finance

Hands on Experience on Microsoft Dynamics 365 for Finance and Operations ERP is mandatory.

• Participate and provide support during ERP support.
• Document user requirements and produce a functional design document.
• Create and maintain business and system process documentations.
• Create and update training manuals for users.
• Schedule meetings with project team members.
• Follow up on project tasks assigned to project team members.
• Assist finance and supply chain users with tasks assigned to them during project implementation.
• Provide support and guidance to finance, supply chain and end-users to fix and resolve operational issues during their daily work on ERP system.
• Train new joiners and refresh training for existing system users.
• Assist setup and configuration of new requirements raised by system users.
• Report to manager on task status, issues raised, and solutions/actions taken on each task.
• Communicate with external service providers when necessary.
• Perform any other job-related duties and instructions as requested by the ERP Systems Analyst.

• Degree in accounting, information systems, computer science, or similar.
• Working experience in accounting or accounting systems support.
• Understanding of project life cycle.
• Solid understanding of basic accounting fundamentals, including posting rules & report rollups.
• Good understanding of basic information technology concepts.
• Good knowledge of using Microsoft office tools:
  Word, Outlook, PowerPoint, and especially using Microsoft Excel effectively.
• Ability to quickly understand and learn new computer software and systems.
• Good understanding of main business processes and concepts.
• Ability to write documentation of different business and system processes.
• Research skills and troubleshooting capabilities.
• Good communication and presentation skills.
• Good command of English language spoken and written.
• Effective communication with co-workers across departments.

• Associate

• Full-time

• Consulting, Administrative, and General Business

• Mining