Operations Support Executive, IN External Fulfillment

Central Operations Support Executive, IN External Fulfillment

Job Summary:

The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering field support, audits, stakeholder management, rolling out new processes, and running central control centres. The role requires a person with a big‑picture customer experience mindset and a high willingness to take ownership. It also requires skills in identifying patterns, disruptions, scrutinizing details, and forecasting data implications.

This team supports inbound and outbound operations via voice and non‑voice channels. The candidate must be ready to work on weekends and in shifts.

• Remotely monitor the efficient functioning of the assigned sites via outbound calls, emails, and coordination with field executives.
• Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations.
• Train and direct sellers for execution and adherence of norms and practices.
• Devise and deploy SOPs, analyse data, and propose features and processes that focus on improving the Seller experience.
• Willing to work on weekends.

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics.
• Experience with Excel.

• Experience with SQL.

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