Ecommerce Manager

E-Commerce Manager – Backend Systems

Responsible for managing, optimizing, and maintaining the technical backend infrastructure of the e-commerce platform. This role ensures seamless system performance, secure transactions, accurate data flow, and integration between internal and third‑party systems to support online sales operations.

• Manage and maintain the e-commerce backend system (e.g., Shopify, Magento, Woo Commerce, custom platforms).
• Ensure system stability, performance, scalability, and uptime.
• Oversee backend configurations, workflows, and automation processes.
• Manage integrations with payment gateways, ERP, CRM, inventory, logistics, and accounting systems.
• Ensure accurate data synchronization across all systems (orders, customers, products, payments).
• Coordinate API integrations and third‑party service connections.

• Monitor data accuracy, backups, and system logs.
• Ensure compliance with data protection and security standards (PCI‑DSS, GDPR, etc.).
• Manage user access, roles, and permissions within the system.

• Oversee order processing, fulfilment workflows, refunds, and cancellations.
• Manage inventory logic, stock syncing, SKU management, and warehouse integrations.
• Resolve backend issues affecting checkout, payments, or order flow.

• Analyse system performance and implement improvements for speed and reliability.
• Support website updates, feature releases, and backend enhancements.
• Troubleshoot technical issues and coordinate fixes with developers or vendors.

• Generate backend reports on sales, transactions, system performance, and errors.
  
  Ensure accurate tracking of KPIs and backend data for business insights.

• Work closely with frontend teams, marketing, operations, and customer support.
• Support marketing tools such as promotions, discount rules, and campaign configurations.
• Liaise with external vendors, developers, and hosting providers.

• Bachelor’s degree in IT, Computer Science, Business, or related field.
• 5+ years of experience managing e-commerce platforms or backend systems.
• Strong understanding of e-commerce workflows, databases, and APIs.
• Experience with payment gateways, inventory systems, and ERP integrations.
• Knowledge of security, system performance, and data management.
• Strong problem‑solving and troubleshooting skills.

• Experience with cloud hosting environments (AWS, Azure, etc.).
• Basic knowledge of SQL, backend logic, or scripting.
• Experience in high‑volume or multi‑store e‑commerce.
• Technical and analytical thinking.
• Process optimization.
• Strong communication and coordination skills.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Information Technology, Marketing, and Research

Industries: Retail, Online and Mail Order Retail, and Internet Marketplace Platforms