Tool & Automation Architect; ServiceNow

Tool & Automation Architect (Service Now)

A leading enterprise organisation is seeking an experienced Tool & Automation Architect (Service Now) to own and evolve its operational tooling and automation landscape. This is a senior, hands‑on architecture role with responsibility for strategy, delivery, and team leadership across mission‑critical operational systems.

The Role

• Own the architecture and re‑architecture of enterprise operational tools, with a strong focus on automation and AIOps
• Define and execute a strategic roadmap aligned to business and operational objectives
• Lead a specialist tools & automation team, remaining hands‑on across design and solution validation
• Drive process optimisation, system integration, and intelligent automation
• Oversee the full lifecycle of operational tools (design, build, integration, optimisation)
• Partner closely with network operations, IT, cybersecurity, and external vendors
• Manage budgets, performance metrics, documentation, and executive‑level reporting

• 10+ years’ experience across operations tools, automation, or platform architecture
• Proven leadership experience managing technical teams
• Deep experience with AIOps platforms (e.g. Moogsoft, Splunk ITSI, Dynatrace, IBM Watson AIOps, Ansible)
• Advanced knowledge of ITSM / ITOM / CMDB
  , including integrations and workflow automation (Service Now)
• Solid understanding of databases (SQL, MySQL, Postgre
  
  SQL, Oracle)
• Background in telecommunications or large‑scale operational environments highly preferred
• Strong stakeholder management and executive communication skills

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