Senior Customer Success Manager - Turkish Speaker

Customer Success Manager - Turkish Speaker

We are looking for a Customer Success Manager who can thrive with high ambiguity and operate autonomously while maintaining a customer‑centric approach. The role serves as the main point of contact for Mongo

DB end users, leveraging technical and account management skills and acting as the account team leader across Sales, Professional Services, Solutions Architects, and more. Candidates based in Dubai are preferred for our hybrid working model.

• Act as a strategic advisor providing guidance on Mongo
  
  DB best practices and overall technology strategy, including running enablement sessions and reviewing technical environments.
• Collect customer feedback and identify roadblocks to inform internal teams such as Product, Professional Services, and Leadership.
• Act as the link between customers and product engineering, contributing to new innovative solutions and the future product roadmap.
• De‑escalate and resolve critical customer issues, navigating outages and custom solution design.
• Build and execute account plans to mitigate risk and drive growth over three or more quarters.
• Lead executive business reviews for strategic customers, interfacing with C‑suite and technical leaders.
• Work on internal projects to build the Customer Success program, creating and teaching best practices and new processes.
• Document all customer interactions in internal systems such as Gainsight and
• Provide feedback on Mongo
  
  DB Atlas signals for healthy or unhealthy accounts and adjust engagement strategies accordingly.
• Manage relationships with Sales Leadership and Account Executives, including reporting on performance and training on best practices.
• Forecast expected churn and growth for senior leadership.
• Help interview, onboard, and ramp new team members.
• Run enablement sessions, product certifications, and speak at team meetings to foster peer growth.

• 5+ years in Customer Success, Account Management, Client Services, or a similarly customer‑centric role.
• Background and passion for advocating on behalf of customers.
• Technical aptitude with an appetite to learn Mongo
  
  DB, databases, and related technologies.
• Ability to act with high autonomy, owning the customer portfolio and making key decisions.
• Entrepreneurial mindset, building new processes or practices to serve customers.
• Team player with a passion for collaboration across Sales, Professional Services, Tech Services, and the broader Mongo
  
  DB ecosystem.
• Prior exposure to database, cloud, and infrastructure technology is a plus.
• Fluency in Turkish, written and verbal.

Mongo

DB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. Mongo

DB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud‑native platform, Mongo

DB Atlas, is the only globally distributed, multi‑cloud database available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI‑native startups—Mongo

DB powers the next era of software.

We are committed to creating a supportive and enriching culture for everyone, from employee affinity groups to generous parental leave policies. Mongo

DB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

Mongo

DB is an equal‑opportunity employer.