NOC Monitoring Engineer

Good understanding and knowledge of monitoring tools ( Manage Engine Ops Manager, Solar Winds) including Application performance monitoring

Fair understanding of ITSM tool (Manage Engine, Ivanti)

Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams

Reports preparation based on the customer requirement.

Capability to apply first level (L1) of checks before escalating to the next level.

Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact

Review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages

Monitoring of Infra and Applications server backup and inform in case of any failures.

OS and Patch Management knowledge & understanding

Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN / WAN systems, routers, switches, wi-fi, firewalls, VoIP systems, DC Temperature, servers, storage, backup, operating systems and core applications

Document all actions in accordance with standard company policies and procedures

Notify customer and third-party service providers of issues, outages and remediation status

Work with internal and external technical and service teams to create and / or update knowledge base articles

Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)

Support multiple technical teams in 24 x 7 NOC operational environments with high uptime requirements. Comfortable working day / night shifts

• Basic Microsoft and / or Cisco certifications (CCNA, MCITP, etc.)
• Knowledge of virtualized infra monitoring in high-availability environments
• Broad experience using a variety of monitoring and ticket management tools
• Experience providing remote support using virtual desktop tools
• A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
• Understanding of key network monitoring protocols including SNMP, Net Flow, WMI, syslog, etc.
• Knowledge of Microsoft server OS and Network Devices
• Excellent written, verbal and interpersonal skills
• Strong customer communication skills, with the ability to communicate clearly with customers and technical personnel.