System Support Engineer

System Support Engineer page is loaded## System Support Engineer locations:
United Arab Emirates - Dubaitime type:
Full time posted on:
Posted 3 Days Agojob requisition :
R56415
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* Job Summary:

** The System Support Engineer role is part of the Customer Support Team and is responsible for providing technical support for a Trapeze software product used by a major government organization in the UAE. The role involves delivering daily technical support by maintaining customer systems, investigating and tracking issues, and handling the testing and deployment of software changes and new releases.
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* Job Description:

**## ## Key Duties and Responsibilities### This role reports to the Team Lead, Customer Support – Trapeze Group Middle East for providing technical support for Transportation Application and Hardware Products.### The role is also responsible to provide extendable support for implementing Projects driven by Professional Services Manager. An ongoing commitment to customer satisfaction by meeting their requirements proactively and ensuring all SLA and Project Timelines.
** Key Role Responsibilities
***** Transportation Systems & Application Support
**** Install, upgrade, and maintain transportation systems and IT applications.
* Monitor Taxi Systems, E-Hailer, AVM, ITS, and AFC to ensure SLA compliance and system uptime.
* Provide on-site technical support, including troubleshooting and Mobile Data Terminal (MDT) installations.
* Respond to customer issues within agreed SLAs and ensure timely resolution.
* Document all activities and follow established Trapeze processes and standards.
* Conduct customer site visits to diagnose and resolve operational issues.
* Collaborate with cross-functional teams to support system improvements and operational enhancements.
*** Database, BI & Reporting
**** Manage SQL Server installation, maintenance, backups, performance optimization, and recovery.
* Ensure database reliability, security, and availability across environments.
* Develop and optimize SQL queries, stored procedures, views, and schema objects.
* Build SSRS reports and maintain dashboards for operational and management use.
* Manage ETL processes for accurate data integration and transformation.
* Work with stakeholders to define reporting requirements and deliver actionable insights.
* Analyze operational data to identify trends, performance gaps, and improvement opportunities.##
** Education and Experience
*** A Bachelor of Science Degree in Electronics or Computer Engineering, or a similar technical field will be highly regarded.
* Minimum 4-5 Years solid experience in Technical hands-on support roles.
* Working Experience in Transportation Application services mainly in ITS, Taxi management solutions.
* Working

Experience with Application support service mainly on Hardware related Embedded systems.
* Expertise in Windows and Linux Environment – Administration & Management
* Expertise in creating maintenance or deployment scripts in both Windows and Linux will be highly desirable.
* Experience following ITIL processes for Incident management and Change & Release management.
* Expertise in MS SQL, Qlik, Power BI, and Tableau to manage database administration and deliver insightful dashboards and reports.##
** Personal Attributes
*** Effective communication and interpersonal skills in dealings with team members, customers, and other stakeholders
* Possess the ability to adapt to the various internal procedures of a client while still adhering to company procedures and policies.
* Ability to develop and comprehend concepts and learn new skills quickly and thoroughly.
* Ability to build strong relationships quickly, both internally and with customers.
* Excellent troubleshooting and problem-solving skills within a multi-faceted environment.
* A passionate ‘can-do’ mindset focused on understanding and addressing customer needs.
* positively in a team environment, appreciate each team member's contributions and effectively utilize each team member to his/her fullest potential.
** Worker Type:
** Regular
* * Number of Openings Available:
** 1##
** You’re passionate about moving people. So are we.
** At Trapeze, we strive to enhance…