Pre - Sales Engineer; UAE National

Help AG is looking for a talented and experienced Pre‑Sales Engineer (UAE National) who will play a key role in positioning Help AG’s security solutions to customers and prospects and creating technical content for proposals and RFP responses. The Presales Engineer will also be critical to ensure the success of Proof of Concepts. During and post implementation, the Presales Engineer will be tasked to ensure customer success (from a technology architecture and solution perspective), ensure alignment with the implementation team, and detect cross‑selling and up‑selling opportunities.

The role is crucial to Help AG’s success in the market and is strongly sales‑focused to ensure increased business. Candidates should have a university degree from a related field and relevant security certifications, both from vendors and vendor‑independent.

• Stay informed about emerging cybersecurity threats and industry best practices proactively.
• Assist Business Development Managers in customer meetings, focusing on positioning our technical solutions and services, understanding customers’ environment and managing expectations.
• Assist Business Development Managers with strategic account planning (from a technology point of view).
• Support the sales process by leveraging Help AG’s defined solutions and managing customer expectations towards a successful sale.
• Involve vendor presales and help AG’s internal technology leads as required and manage any external involvement as a technical interface to the customer.
• Create high‑end technical content for proposals including required drawings, project plans, technical compliance, and other usual formal RFP requirements.
• Define the proper scope of work (SOW) of any proposed solution.
• Coordinate any technical third‑party involvement for presales/proposal process.
• Arrange, define, manage, execute, and monitor Proof of Concept (POC) with customers including scope, success criteria, technical requirements, timelines and presentation of results.
• Coordinate with internal team leaders and tech leaders to successfully deliver the POC.
• Close sales opportunities from a technical standpoint.

• Bachelor’s degree in engineering, Computer Science, Information Technology, or Sales/Business‑related field.
• Emirati candidates with family book will be preferred for this role.
• Good technical architectural understanding of the portfolio of several key technologies from Help AG focus and solution partners.
• Very solid understanding of cybersecurity and information security challenges and strategies.
• Technical and solution knowledge on IaaS and SaaS is a plus.
• Strong consulting skills covering both technical as well as commercial understanding of an opportunity.
• Solid understanding of technology from both a technical as well as a conceptual perspective.
• Excellent and deep understanding of solutions and products in the Cyber Security field.
• Strong communication skills in explaining difficult technical concepts in an easy to understand way.
• Solid business acumen.
• Excellent report/technical documentation writing skills.
• Strong presentation skills.
• Flexible work approach based on the requirements of the job.
• Team player and optimistic.
• Strong verbal and written command of English.

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Inclusive and diverse working environment.
• Flexible/hybrid working environment.
• Open‑door policy.

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge. Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor‑agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity. With best of breed technologies from industry‑leading vendor partners, expertly qualified service delivery teams and a state‑of‑the‑art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting