International Field Service Representative UAE

International Field Service Representative – United Arab Emirates (UAE)

Join Silvus Technologies as an International Field Service Representative. We are dedicated to connecting those who keep us safe by delivering advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and evolving Mobile-Networked MIMO waveform.

THE COMPANY

Silvus Technologies is a rapidly growing company driven by research, innovation, and a team of passionate individuals. Our radios and waveform provide vital communications for mission-critical applications in harsh environments.

THE OPPORTUNITY

We are seeking an International Field Service Representative to work closely with our international team to provide tailored solutions to meet customer needs. This role participates in technical demonstrations, support, and sales of our advanced multi-antenna MIMO radio and mesh networking solutions.

ROLE AND RESPONSIBILITIES

• Provide pre-sales and post-sales technical support, including system planning, customer training, and system optimization.
• Become an expert on the operation and application of our radio and networking solutions.
• Prepare and conduct product demonstrations for customer visits and equipment evaluations.
• Visit customer sites to provide technical support and deliver training.
• Troubleshoot failures and abnormal situations in the field.
• Collect and analyze field failures and abnormalities and provide feedback to the development team.
• Help Design Engineers reproduce and troubleshoot problems.
• Travel up to 75% of the time and work on-site at the customer's location.

REQUIRED QUALIFICATIONS

• Completion of secondary education.
• Minimum 1 year of experience as a Field Service Representative or equivalent.
• Minimum 1 year in, or in support of the Ministry of Defense tactical communications with a focus on data networks and radios.
• Proficiency with TCP/IP protocol and networking.
• Basic proficiency in English (reading and writing) and Arabic (written and verbal).
• Excellent organizational skills and attention to detail.
• Must be based in the United Arab Emirates (UAE).
• Willingness to travel to potential conflict areas in support of radios.
• All employment is contingent upon the successful clearance of a background check.

PREFERRED KNOWLEDGE,

SKILLS AND ABILITIES

• Proficiency with radio frequency instruments.
• Experience with operating and testing IP radios/modems.
• Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies.
• Proficiency with programming languages such as C/C++.
• Familiarity with Linux.
• Preferred Military background.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Trade shows.
• Outdoor environment for demonstrations.
• Occasional exposure to heat, cold, and allergens.
• Lift equipment up to 50 lbs.

COMPENSATION

The pay range is $70,000—$80,000 USD.

EQUAL OPPORTUNITY EMPLOYER

Silvus is proud to be an equal-opportunity employer and values diversity. We do not discriminate on the basis of race, color, age, religion, ancestry, national origin, sex, sexual orientation, gender identity, marital status, physical or mental disability, protected veteran status, genetic information, or any other factor protected by applicable laws.