HR Associate - Resident Resource

Overview

Help AG is looking for a talented HR Associate - Resident Resource who will take responsibility for coordinating resources provided by Help AG to customers to join as part of their organization’s IT security team, for a contractual period. The HR Associate would participate in the entire resourcing lifecycle, starting with requirements alignment with the customer, recruiting, onboarding, contracts, commercials, until offboarding or re-integration.

• Execute the entire lifecycle of resident resourcing (search, selection, onboarding, performance improvement plans and offboarding).
• Advertise open roles on company websites and professional networking sites like Linked In.
• Coordinate with external recruiters/agencies for sourcing candidates and initial shortlisting.
• Coordinate with the customer and facilitate selection.
• Coordinate security clearances and other onboarding pre-requisites gathering.
• Monitor the onboarding of resources, coordinate with internal and external stakeholders to plan travel and accommodation, orientation, email  IT asset assignment, and customer-site deployment.
• Participate in meetings with customers and prepare reports when necessary.
• Maintain detailed and up-to-date records of resident resources, including contact details, compensation, project numbers, appraisal history, and any special considerations or arrangements.
• Create templates for performance reviews.
• Coordinate resident resource contracts (SOW, CRs & Performance).
• Collect time sheets from resources deployed at various customer sites.
• Day-to-day coordination with resources on various operational activities.

• Degree in Human Resources/Business Administration / Information Systems / Computer Engineering or relevant industry experience.
• 2–4 years of experience in recruitment, with at least 1–2 years in technical recruitment (IT or cybersecurity preferred).
• Experience in technical recruitment, preferably within IT or cybersecurity domains (network security, SOC, cloud, OT/IT security).
• Expert skills in the use of ATS systems such as Recruitee, Linked In Recruiter, etc.
• Active listener with strong interpersonal skills and the ability to collaborate well with others.
• Knowledge and understanding of UAE Labor Laws, Immigration, MOHRE and CICPA requirements, procedures, and limitations.
• Expert skills in productivity tools such as Office 365, ITSM, HRMS Systems, etc.
• Knowledge and understanding of the PMI Project Management Framework is a plus.
• Significant experience in stakeholder and communication management.
• People-management and conflict-management.
• Excellent organizational skills, and the ability to influence and manage customer expectations.
• Excellent communication, presentation, and reporting skills.
• Flexible work approach; willingness to work extra hours as required by job demands.
• Customer- and team-focused attitude.

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns throughout the year.
• Excellent learning and development opportunities.
• Annual flights tickets to home country.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Open door policy.

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defences and safeguarding their business.