Personal Assistant Supervisor Front Office

|  |  || --- | --- ||
** Location** | Dubai, Dubai, United Arab Emirates ||
** Qualifications** | None / No Formal Education ||
** Experience** | 3 Year+ |## Job Overview

A Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.## Company Overview

TALENTMATE is a platform designed to connect job seekers with potential employers, providing a centralized location for requisites in the professional world. Whether you’re hunting for your next job opportunity or looking for potential employers, TALENTMATE aims to lend a helping hand.## Quick Details
* Salary Range:
Market Competitive
* Job Type: Full-time

* Qualifications:

None

* Experience:

3-5 years##

Key Responsibilities
* Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.
* Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.
* Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.
* Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.
* Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.
* To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.## Requirements
* Minimum 3–5 years of experience in a luxury hotel or premium customer service environment, including at least 1–2 years in a supervisory or team leader role within the Communications or Guest Service department.
* Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.
* Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.
* Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.
* In-depth knowledge of hotel operations, emergency procedures, and communication protocols.## Benefits
* Opportunities to work with a leading hospitality company.
* Be part of a team dedicated to exceptional guest experiences.
* Potential for growth within the company.
* Exposure to luxury hotel standards and operations.
* Collaborative and supportive work environment.
* Develop supervisory and leadership skills.
#J-18808-Ljbffr