Reservation Agent

Feel the energy of Dubai in an exceptional location near Dubai Media City on Sheikh Zayed Road at La Suite Dubai Hotel & Apartments. Guests staying at this modern hotel will find elevated comfort just moments from Dubai Internet City and Palm Jumeirah. Feel relaxed in elegant rooms, studios, and apartments with stunning panoramic views of the city and Arabian Gulf.

• Reservation Management: Handle guest reservations through various channels, including phone, email, and online platforms, ensuring accuracy and adherence to policies.
• Communication Hub: Serve as a central point of contact for guest inquiries, providing information on room availability, rates, and hotel services. Respond promptly to emails and other communication channels.
• Booking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability, rates, and payment information.
• Guest Assistance: Assist guests with inquiries, special requests, and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.
• Collaboration with Departments: Work closely with various departments, including Sales, Front Desk, and Housekeeping, to coordinate guest requests, room assignments, and other requirements.
• Communication Enhancement: Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.
• Up-selling and Promotion: Identify opportunities for up-selling room categories, packages, and promotions to maximize revenue and enhance the guest experience.

• Minimum of Diploma in Hospitality, Tourism, or related field.
• Experience: At least 1 year of experience in a similar role (preferred in hotel reservations or front office).
• Skills:
  • Excellent communication and telephone etiquette.
  • Strong attention to detail and organizational skills.
  • Proficiency in PMS (Opera Cloud, Fidelio, etc.) and Microsoft Office.
  • Good command of English, both spoken and written; additional languages are an advantage.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Customer-oriented with a pleasant personality and positive attitude.